JUSTICE IS MINE!!!!

3/17/2010

Dear Mr Kumpart,

I am very sorry to hear about the problem you had with your luggage.

Thank you for writing to us about it.

I understand how stressful and frustrating it is when you haven’t got your bags.

After review of your claim, I have arranged for another check in the amount of $948.10 to be sent to you in full settlement of your baggage claim. This amount reflects the amount you are claiming minus the $200 already sent to you. I have also added the cost of posting your claim to us.

Once again please accept our apologies for the inconvenience. I hope this will not deter you from travelling with British Airways in the future.


Sincerely,

Joseph Kerrigan

British Airways Customer Relations


Sweet justice!!

I am so incredibly relieved. This really makes my St. Patty's Day. To the pub, I say! To the pub! If you're doing the math and thinking this latest check is not actually covering the full balance, that's my fault. I looked at my claim again and it wasn't $1,300, it was $1,142. So this next check will fully resolve this issue for me, both in my checkbook and in my heart.

And to my dear friends who decided I was in the wrong, I would like to extend to you my sincerest Spaceballs Salute.